There has been a recent industry trend for professional, managed, embedded, and field services organizations to converge into a single holistic solution. So then, how should service leaders go about managing their PSA delivery within their organization?
In this guide, we’ll show you how to choose a PSA solution that will help you keep pace with real, long-term professional services delivery. We’ll cover the key features to look for and share some tips on getting the most out of your PSA investment.
Choosing the right PSA solution doesn’t have to be complicated. With a little bit of research and guidance, you can find a solution that fits your unique needs and provides lasting value.
Key Features to Look for in a PSA Solution:
- Product management
- Consulting Services
- Project Management
- Financial Management
- Reporting and Analytics
- Customer Relationship Management (CRM)
- Service Level Management (SLM)
- Resource Management
- Support and Training
- Integration with Other Business Systems
- Flexibility and Scalability
- Implementation Services
- Industry Recognition
Product management features should include the ability to manage products, services, and pricing across the entire product lifecycle. Product managers should also be able to configure products and services, generate quotes and proposals, and track product performance.